Stay Connected with Stepwise

Wi-Fi Setup & Support for Your Tap Device
A reliable connection powers everything—from remote updates to smart charging control. Whether you're just getting started or troubleshooting a connection, this page has you covered.

Getting Connected

While connecting the Tap to WiFi is not necessarily required for the Tap to work, it offers access to real-time data, updates, and cutting-edge controls such as certain types of dynamic charging. Directions on how to connect the Tap to WiFi can be found here

Reconnecting WiFi

Want to connect to a new WiFi? Follow the same steps for W iFi Setup, but with the new WiFi credentials.

Troubleshooting WiFi

How do I know that it’s connected?

On the same web portal used to connect the Tap to WiFi, you can view the Stepwise Tap Status, which will display the WiFi the Tap is connected to, or if it is not connected to the WiFi. The pictures below show where you can navigate on the local web portal to check the WiFi connectivity status and shows the Tap connected to a WiFi named “My Home WiFi”