Stepwise Support Center
How Can We Help?
Find installation resources, troubleshooting help, product documents, and support information.
On site with an active installation issue? Call support for the fastest response at 508-684-2402
Installing a Stepwise Tap
For electricians setting up a new installation
Troubleshooting an Installed Tap
Get help with appliance power, WiFi setup, LED status, or remote monitoring after installation.
Homeowner Questions
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EV Chargers
Hot Tubs
HVAC (resistive)
Water Heaters
Pool Pumps
Snow Melt Systems
And more!
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Tap controls one high-load circuit while monitoring your panel to prevent overloads—so you can safely add things like EV chargers or hot tubs without a costly service upgrade.
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Tap isn’t a charger—it’s the brain that makes installing one possible (and affordable) when your electrical panel is out of capacity.
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Most controllers just turn power on and off—hard stops that strain your system. Tap acts like a dimmer switch, smoothly adjusting power for safer, smarter charging with less wear on your home.
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Tap can save thousands versus upgrading your electrical panels—install in under an hour. Prevents upgrades from:
100Amp to 200A
200A to 400A
Warranty, Returns & Support
For product returns and warranty support
Most Requested Resources
Still Need Help?
Contact us by email or phone. Include the following information in your ticket:
Your name and company, if applicable
Your phone number
Device serial number, if available
Photos of the Tap, panel, CT placement, and connected appliance or charger
A short description of what is happening